Versand


Processing Time

Orders are processed within 1 business day.

Orders placed before 23:59 are typically shipped the same day.

Shipping takes place from Monday to Sunday (excluding public holidays).

 

 

Where We Ship

We currently ship across Europe to the following countries:

Belgium, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Croatia, Latvia, Lithuania, Luxembourg, Netherlands, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Czech Republic, Sweden

If your country is not listed, feel free to contact us at hello@ascent-store.com.

 

 

Shipping Times

We use fast, reliable express delivery partners to ensure your order arrives quickly.

1. Netherlands & Belgium

  • Free & Express next-day delivery

  • Order before 23:59 → delivered the next working day

2. France & Germany

  • 1–3 working days

3. Rest of Europe

  • 2–5 working days

Delivery times are estimates and may vary slightly depending on location, carrier delays, or peak periods.

 

 

Free Shipping

We offer free express shipping on orders over €30 to:

  • Netherlands

  • Belgium

  • France

No code needed - automatically applied at checkout.

 

 

Shipping Costs

Shipping costs are automatically calculated at checkout based on:

  • Destination country

  • Package weight

We do not use flat rates - this ensures you always get the most accurate shipping price.

 

 

Order Tracking

Once your order is shipped, you will receive a tracking link via email.

This allows you to:

  • Track your delivery in real-time

  • See estimated arrival

  • Follow every step of the shipment

 

 

Delivery Notes

  • Deliveries are made from Monday till Sunday

  • Orders are not delivered on public holidays

  • During high-demand periods (e.g. holidays), delivery may take slightly longer

 

 

Lost, Delayed or Undelivered Packages

If your order:

  • Has not arrived within the expected timeframe

  • Shows as delivered but you haven’t received it

  • Is significantly delayed

Please contact us at:
hello@ascent-store.com

We will investigate and resolve the issue as quickly as possible.

 

 

Order Changes & Cancellations

Orders can be cancelled within 30 min of placing your order.

To request a cancellation, email:
hello@ascent-store.com

After this window, your order is already being processed and cannot be changed.

 

 

Pre-Orders

If your order includes a pre-order item:

  • The estimated shipping time will be stated on the product page

  • Your order will ship once the item becomes available