Refund policy

Overview

At Ascent, your satisfaction is our top priority. We want every purchase to be a positive experience and every piece to meet your expectations. If, for any reason, your goodies aren't quite right, you can request a return within 30 days of delivery free of charge.

Free 30-day returns (from the day your order is delivered)
Within 14 days of delivery: a refund or store credit, your choice
From day 15 to 30: store credit
Pre-paid return label included
No restocking fee
Refunds and store credit processed within 3 business days after inspection

30-Day Return Window

You have 30 days from the date of delivery to request a return.

Within 14 days of delivery: you choose a refund to your original payment method or store credit.
From day 15 to 30: you receive store credit.

To be eligible:

Items must be returned in their original packaging
All contents must be included
Proof of purchase / receipt is required

Perfumes you've sprayed a few times to try them can still be returned. We only deduct an amount if an item comes back with reduced value, for example when much of the perfume has been used or the product is damaged.